Streamline Guest Communications With Our Best-in-class Unified Inbox
Centralize all guest communications, including inquiries and messages from Online Travel Agencies (OTAs), on a single platform.
Centralized Inbox
Mashvisor's Unified Inbox is the perfect tool for organizing all of your business communications in one easy-to-access place
Fully Automated Q&A
Use Airbnb's auto-reply or our automated messages to automatically upsell or respond to specific questions
Instant Communication
The Unified Inbox allows vacation rental owners and managers to reply to all property inquiries within seconds
Advanced Message Templates
Easily prepare standard message templates to increase your efficiency
How Does Unified Inbox Work?
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Integration and Centralization
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Automated Sorting and Response
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Real-time Interaction and Management
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Conversation Tracking and Analytics
Simplify Your Inbox (And Your Life)
You won't overlook a guest inquiry from any booking platform or neglect to respond to a guest's message or email ever again. The top-tier unified inbox, effortlessly stays connected with Airbnb, Booking.com, Vrbo, and your personal direct booking website.
Shave Hours Off Your Workday
Eliminate the hassle of switching between accounts. With a single login, you can view all communications instantly. Combine our templates with Airbnb's saved message feature to quickly address frequent guest inquiries by inserting pre-saved responses directly into your conversations.
Gain additional time savings through automated messages for every booking, leveraging Airbnb's auto-reply feature or similar tools, and utilize automated messaging to promote upsells. Smart tags automatically fill in recognized information, ensuring you never mistakenly input the wrong guest's name.
Be Super Organized
Overwhelmed by guest communications? Fear not. You can now easily sort them according to priority, bookings, inquiries, channels, and more, for convenient access. With a single click, you can view all unread messages or those containing new reservation requests.
Delegate different conversation threads to various team members to significantly enhance your vacation rental business's efficiency.
Boost Guest Satisfaction With Speedy Replies
Reply to multiple guest messages and access their booking details directly from your Mashvisor's Unified Inbox while messaging.
This enables you to immediately answer their questions, ensuring no guest is left waiting for a response. You'll consistently impress them, earning their trust and their business.
Mashvisor enhances guest communication by offering the capability to send WhatsApp messages and SMS directly to your guests from a single, centralized dashboard.
Employ our technology to warmly greet your guests and share essential information like the rental agreement, house rules, or directions to your property.
Side-by-Side Reservation Details
Our sidebar display of guest and booking details provides you with the necessary information to swiftly and precisely respond to guest messages, eliminating the need to sift through numerous tabs.
FAQ about Mashvisor’s unified inbox
What messages will I receive in my unified inbox?
Mashvisor's property management inbox enables you to receive messages from any Online Travel Agency (OTA) linked to your website through an API connection. The OTAs compatible with this connection include Airbnb, Vrbo, and Booking.com.
Why should I consolidate communication with guests?
For a property manager handling multiple listings, juggling conversations with various guests—including those pending check-in or still deciding on their reservations—can be a hefty task. Managing responses through email, SMS, or directly from booking platforms across all listings is not only time-intensive but also prone to errors, where messages might be overlooked, leading to dissatisfied guests or missed opportunities.
The Unified Inbox streamlines all communications into a single inbox, allowing you to access and reply to guest messages from one platform. This efficiency not only saves time but also minimizes the chance of overlooking messages.
How fast is the synchronization of messages?
Synchronization occurs nearly instantly, with the duration depending on the message size, such as when attachments are included. Additionally, your responses are automatically sent to your guests on whichever platform the message originated.
How do filters work?
The inbox utilizes automatic filters, eliminating the need for users to press "apply" to view the results. The moment you choose a filter, the list refreshes on its own, instantly displaying the filtered messages.